Field Collection Officer - Jatiasih, West Java

Join our dynamic team at Home Credit as a Field Collection Officer in Jatiasih, West Java. This full-time position offers an excellent opportunity to work directly with customers while representing one of Indonesia's leading financial institutions. You'll play a crucial role in maintaining our high standards of customer service and financial recovery.

At Home Credit, we're committed to providing innovative financial solutions to our customers. As a Field Collection Officer in Jatiasih, you'll be at the forefront of our efforts to ensure timely repayments and maintain strong customer relationships. This role is perfect for someone who thrives in a fast-paced environment and enjoys building meaningful connections with our clients.

📋 Tanggung Jawab Pekerjaan

• Conduct field visits to collect payments from customers.
• Follow up on overdue payments and negotiate repayment plans.
• Provide excellent customer service and maintain a professional demeanor.
• Document all interactions and payment collections in our CRM system.
• Monitor customer accounts and identify potential issues.
• Collaborate with the collections team to resolve payment disputes.
• Ensure compliance with company policies and regulations.
• Provide regular reports to the collections manager.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or customer service.
• Proven track record in debt collection or customer service.
• Excellent communication and negotiation skills.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Strong problem-solving skills.
• Bachelor's degree in Business Administration, Finance, or a related field.

🛠️ Keahlian

Lowongan Terkait