Admin Freshdesk

Join TechSolutions Indonesia as an Admin Freshdesk and play a pivotal role in ensuring seamless customer support operations. You will be responsible for managing and optimizing our Freshdesk platform to enhance customer satisfaction and streamline support process. In this role, you will work closely with the support team to ensure that the Freshdesk system is always up-to-date, secure, and user-friendly. This is an exciting opportunity to be part of a dynamic and innovative company in Jakarta, where you can grow your career and make a real impact.

As an Admin Freshdesk at TechSolutions Indonesia, you will be responsible for managing and optimizing the Freshdesk platform. You will work closely with the support team to ensure that the system is always up-to-date, secure, and user-friendly. This role offers a unique opportunity to be part of a dynamic and innovative company in Jakarta, where you can grow your career and make a real impact.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the Freshdesk platform to ensure seamless customer support operations
• Monitor system performance and resolve any issues promptly
• Create and maintain documentation for the Freshdesk system
• Train and support the customer support team on the use of Freshdesk
• Implement and manage workflows and automation to streamline support processes
• Ensure data security and compliance with data protection regulations
• Provide regular reports on system performance and user feedback
• Stay up-to-date with the latest developments in Freshdesk and customer support technologies

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of experience in a similar role, preferably in a customer support or IT environment
• Proficient in using Freshdesk and other customer support tools such as Zendesk, Salesforce, or ServiceNow
• Strong knowledge of IT infrastructure and security best practices
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Familiarity with project management tools such as Jira or Trello is a plus
• Certification in ITIL or other relevant certifications is a plus

🛠️ Keahlian

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